Terms of Service
Last updated: 26 July 2026 · Version 2.0 · See Privacy Policy
1. Parties and acceptance
These Terms of Service ("Terms") govern access to and use of the accre platform (the "Platform") provided by Eight Planning Pty Ltd (ABN 36 793 102 200) as trustee for the Eight Planning Trust, trading as Accre CPD ("accre", "we", "us", "our"). They apply to two classes of users: the Subscriber — the agency, office entity or licensee-in-charge that purchases a subscription; and Authorised Users — the agents, property managers, representatives and staff whom the Subscriber adds to its account. The Subscriber warrants that it has authority to add each Authorised User and to permit accre to display those users' CPD activity and compliance information to the Subscriber, its nominated managers and licensee-in-charge and, for multi-office accounts, its brand and network administrators. Each Authorised User accepts these Terms on first login.
2. The service
accre is a CPD content, tracking and compliance-management platform for the Australian real estate industry. Features and content vary by jurisdiction. In some jurisdictions accre supplies CPD learning content directly; in others accre's role is limited to tracking, storage of user-uploaded evidence and reporting, with CPD activities completed through third-party providers or self-reported by users.
3. Your compliance obligations remain yours
Responsibility for satisfying CPD, licensing and renewal obligations remains at all times with the individual licence holder and, where applicable, the licensee-in-charge. accre is a tool that assists with tracking and completion; it does not guarantee that any regulator will accept any particular activity, record or declaration. Regulatory requirements and CPD activity approvals change over time; accre does not warrant that content approved at one date remains approved at a later date. Where CPD data or certificates are self-reported or uploaded by users, or supplied by third-party providers, accre does not verify their accuracy, authenticity or sufficiency and accepts no responsibility for errors, omissions or fraudulent records. accre does not provide legal advice; users must confirm requirements with their regulator.
4. Subscriptions and billing
Subscriptions are annual and billed in advance, per office, at a rate determined by the office's agent-count band. The agent count includes the licensee-in-charge. The Subscriber must select the correct band on sign-up and promptly move to the correct band if headcount grows beyond it. accre may verify user counts and adjust billing accordingly; where the active-user count exceeds the selected band during a term, accre may charge the difference on a pro-rata basis for the remainder of that term; other band changes take effect at the next renewal. All prices exclude GST unless otherwise stated. Subscriptions renew automatically at the then-current applicable rate. accre will send email notice of the upcoming renewal at least 30 days before each renewal date, and the Subscriber may cancel before the renewal date. Fees are non-refundable except as required by law.
5. Foundation Member pricing
Foundation Member pricing is a launch discount available to the first 25 subscribing offices per Australian state. Where offered and accepted, it provides 50% off the standard rate for the Subscriber's band for the first subscription year, and 25% off the then-current standard rate for the Subscriber's band for so long as the Subscriber maintains a continuous, paid subscription. If the subscription lapses, is terminated, or is transferred to a different legal entity, Foundation pricing ends permanently and cannot be reinstated. Foundation pricing attaches to the Subscriber's account only, and does not transfer with any individual, office location or brand.
6. Acceptable use
- Accounts must not be shared across offices or entities not covered by the subscription. One subscription covers one office, or the offices specified in a multi-office agreement.
- Users must not scrape, resell, reverse engineer, or use accre content or reports to build competing CPD products.
- Users must not upload unlawful, infringing, defamatory or malicious material.
- accre may suspend or restrict accounts for material breach of these Terms or non-payment, on reasonable notice and with an opportunity to cure where practicable; where suspension is required to protect the Platform or other users, accre may act immediately and notify the Subscriber promptly.
7. Customer data and licence
The Subscriber and Authorised Users retain ownership of the data and documents they upload. They grant accre a worldwide, royalty-free, non-exclusive licence to host, process, display and transmit that data as needed to operate, support and improve the Platform. Separately, accre may create and use de-identified and aggregated data derived from use of the Platform for any lawful purpose, including product improvement, research, industry reporting and commercial purposes, provided no individual or subscribing office is reasonably identifiable. This right survives termination.
8. Intellectual property
accre owns the Platform, its CPD content, reports and templates, and all associated intellectual property. Subscribers receive a non-exclusive, non-transferable, revocable licence to use the Platform for their own internal business purposes during the subscription term. Certificates and CPD records generated for a specific user's own compliance evidence may be retained and used by that user for their own compliance and audit purposes after termination.
9. Liability
To the maximum extent permitted by law, accre excludes liability for indirect and consequential loss, loss of income, loss of profits, loss of licence or inability to trade, and loss of goodwill, and caps its total aggregate liability under or in connection with these Terms at the fees actually paid by the Subscriber to accre in the 12 months immediately preceding the event giving rise to the claim.
Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where liability for a breach of a non-excludable consumer guarantee can be limited, accre's liability is limited to (at accre's option) the re-supply of the services or the cost of the re-supply of the services.
10. Term, termination and data export
These Terms apply from first use of the Platform and continue for the subscription term. Either party may terminate for material breach by written notice, where the breach has not been cured within 14 days of notice (or immediately, where the breach cannot reasonably be cured). The Subscriber may cancel effective the end of the then-current annual term. For at least 10 days after termination, Subscribers and Authorised Users may export their compliance records and certificates. After that, accre may delete or de-identify data in accordance with the Privacy Policy, subject to retention reasonably required for legal, audit, tax or regulatory purposes.
11. Variation
accre may amend these Terms from time to time. For any material change, accre will give at least 30 days' notice by email or by prominent notice within the Platform. Continued use after the change takes effect constitutes acceptance. If a material change is genuinely detrimental to the Subscriber, the Subscriber may cancel without penalty for the unexpired portion of the then-current term and receive a pro-rata refund of unused fees.
12. General
- Assignment. accre may assign or novate these Terms to a related body corporate or to a purchaser of its business or assets. The Subscriber may assign only with accre's prior written consent (not to be unreasonably withheld).
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Severability. If any provision is held unenforceable, the remaining provisions remain in force.
- Entire agreement. These Terms, together with the Privacy Policy and any order form, form the entire agreement.
- Notices. Notices may be given by email to addresses associated with the account or, for accre, to legal@accre.com.au.
- Governing law. These Terms are governed by the laws of Tasmania, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Tasmania.
13. Trustee limitation of liability
accre enters into these Terms only in its capacity as trustee of the Eight Planning Trust and in no other capacity. accre's liability under or in connection with these Terms is limited to the extent to which it is actually indemnified out of the assets of the Eight Planning Trust, except to the extent that liability arises from the trustee's own fraud, negligence or breach of trust that reduces its right of indemnity out of trust assets.