Privacy Policy
Last updated: 26 July 2026 · Version 2.0 · See Terms of Service
1. Who we are
This Privacy Policy explains how Eight Planning Pty Ltd (ABN 36 793 102 200) as trustee for the Eight Planning Trust, trading as Accre CPD ("accre", "we", "us", "our") collects, uses, discloses, stores and protects personal information when you use the accre platform (the "Platform"), visit www.accre.com.au, or otherwise interact with us. We are committed to handling personal information in accordance with the Australian Privacy Principles ("APPs") in the Privacy Act 1988 (Cth). Privacy queries: privacy@accre.com.au.
2. What we collect
- Identity and contact details (name, email, phone, business address).
- Employer, office and brand affiliation, and your role within that entity.
- Real estate licence details, including licence number, class, jurisdiction, conditions, and renewal dates.
- CPD activity records, points/hours, completion data, assessment responses and time-on-task data.
- Certificates and evidence documents uploaded by users.
- Billing and payment details (processed by our payment providers).
- Usage and device data, log data, cookies and analytics identifiers.
Some information is provided to us by the user's employer (the Subscriber) when creating an account, and some may be received from third-party CPD providers where the user connects or nominates them.
3. Self-reported and third-party information
In some jurisdictions, CPD records are self-reported or uploaded by users, or received from third-party training providers. accre stores this material as records supplied to it. accre does not verify the accuracy, authenticity or sufficiency of that material and is not responsible for errors, omissions or fraudulent records within it. Users are responsible for the truth of the records they submit.
4. How we use personal information
- Providing, operating and administering the Platform.
- Tracking and reporting CPD activity, points/hours and licensing compliance status.
- Displaying an Authorised User's compliance information to their Subscriber's authorised managers, licensee-in-charge, and — for multi-office accounts — brand and network administrators. Visibility of an agent's compliance status to their employer is a core function of the Platform.
- Sending service, deadline, licence-renewal and CPD reminder communications.
- Billing, invoicing, support, product improvement, security and fraud prevention, and legal compliance.
5. Marketing
accre may send you marketing about accre products, features and relevant industry offers. Every marketing message includes a functioning unsubscribe mechanism, consistent with the Spam Act 2003 (Cth) and APP 7. You can opt out at any time without affecting your access to the Platform.
6. De-identified and aggregated data
accre creates de-identified and aggregated data derived from use of the Platform (including compliance patterns, completion behaviour and industry benchmarks) and may use, share, license or sell that data for any lawful purpose, including analytics, benchmarking, industry research and commercial products, provided no individual or subscribing office is reasonably identifiable. accre will not attempt to re-identify de-identified data. This right survives termination.
7. Disclosure
accre may disclose personal information to: service providers (hosting, payments, email, analytics) under contractual confidentiality; the user's Subscriber and its authorised managers and brand/network administrators as described above; third-party CPD providers that the user connects; regulators, courts or other authorities where required or authorised by law; and a purchaser or prospective purchaser of the business. accre does not sell personal information that identifies individuals.
8. Overseas disclosure (APP 8)
Some hosting and service providers may store or process personal information outside Australia, including in the United States and jurisdictions within the European Union. accre takes reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.
9. Security and retention
accre applies reasonable technical and organisational measures including encryption in transit and at rest, role-based access controls and audit logging. Compliance records and certificates are retained for as long as needed to serve their audit and evidentiary purpose and to meet accre's legal obligations, after which records are deleted or de-identified. Users may request export of their records at any time.
10. Access, correction and complaints (APP 12 and APP 13)
You may request access to, or correction of, the personal information accre holds about you by emailing privacy@accre.com.au. accre will respond within 30 days. If you are dissatisfied with our response to a privacy complaint, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
11. Data breaches
accre complies with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), and will notify affected individuals and the OAIC of eligible data breaches as required.
12. Cookies and analytics
accre uses strictly necessary cookies for session and preferences, and analytics cookies (such as Google Analytics or equivalent) to understand aggregate usage. You can control cookies through your browser settings.
13. Changes to this Policy
accre may update this Policy from time to time. The current version is available on this page with the date of update shown at the top. Material changes will be notified by email.